FREQUENTLY ASKED QUESTIONS
Can I Cancel My Order?
Yes! you can only cancel with 2 hours of purchase. Please email for order cancelation.
Can I Return My Item?
Yes! We are committed to providing our customers with the best online shopping experience & satisfaction
What is the Return Policy?
2shoptrendy.com policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange on Any item that is returned more than 14 days after deliverySale items (if applicable)
Only regular priced items may be refunded, unfortunately, Onsale, Buy1get1free and similar discounts, 2Shop Trendy reserves the right to apply a 20% restocking fee so long as the item is sent back in accordance with our Return Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
- Lingerie, bodyshapers, bodysuits, swimwear, and undergarments are non-returnable due to Health Safety and Hygiene Reasons.
-We do not accept returns for latex wear, pantyhose, stockings, stocking type bodysuits, and Halloween items
- Beauty products, cosmetics, and accessories are non-returnable.
Items are inspected once a return is received for the condition and are subject to approval or rejection of your refund.
All garments are subject to inspection, and sometimes a Photograph and Short description of the problem or defect about the item are asked for.
Shoe Return Policy
Shoe returns are subject to all standard returns policies and procedures. We accept shoe returns up to 14 days after delivery of your order so long as the shoes are unworn, must not show no signs of wear, and are returned in their original packaging along with the original order slip.
Additional non-returnable items:
Health and Personal care items
To complete your return, we require a receipt or proof of purchase.
****Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our errorExchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:email@example.com
Reserved Rights Regarding Returns
2Shop Trendy reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
- Potential fraudulent or criminal activity.
Non-2Shop Trendy items sent back to will be discarded upon receipt
How Do I Return My Item?
To Return an Item Please Do the Following.
- Print Your Order Information.
- Make Sure Item Is in Its Original packaging and All (If Any) Parts Are There.
- Enclose Your Order Information Slip with It.
- Buyer Pays Return Shipping (Which is Non-Refundable.)
- Make Sure You Come Back And Email (firstname.lastname@example.org) The Return Item Tracking Number.
Please Return Item To:
Attention Returns Center
P.O. Box 746
Fayetteville, Georgia USA 30214
Where Do I Return It To?
To return your product, you should mail your product to:
Attention Returns Center
P.O. Box 746
Fayetteville, Georgia USA 30214
This the most important step, please send us your return tracking number and shipping company by email. Without this info, we can't apply any refund for returns.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary!
When you are shipping a return item(s) This is an important step, please Email us a copy of your return tracking number and shipping company. Please consider purchasing shipping insurance, we can not guarantee that we will receive your returned item. Without this info, we can not apply any refund for returns.
Can I Get A Refund?
Yes! Mistakes do happen when shopping, We want you to be happy and satisfied
What is the Refund Policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 -7 business days.
Outgoing shipping charges are not refunded.
Where is My Refund?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com
What are the Shipping Options?
Currently Shipping Is Standard for USA and Worldwide.
Orders placed on Friday or the weekend will ship out the following Monday or Tuesday.
Within the USA, we can ship to a P.O. Box, but sadly cannot ship to hotels. If you are shipping outside of the USA we cannot ship to P.O. Boxes or Hotels.
How Can I Track My Order?
Once your order ships, you will receive an email containing your tracking number, please allow at least 48 hours for the tracking to update. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing firstname.lastname@example.org. We will be happy to find out what exactly is going on with your order.
What are the International Taxes, Duties, etc. that I must pay?
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
When will I Receive My Order?
All orders are processed within 24 business hours and shipped within 3-5 business days. Deliveries can take up to 2 to 4 weeks depending on your location. So Please Be Patient! Note: That this does not include a standard processing/handling time of 3-5 business days.
What do I do if I Never Received My Order?
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
What do I do if I received a Defective Order?
We kindly ask that you inspect your package as soon as it is delivered. If there are any faults or missing items, you must inform us by email using the contact details on our website. If you do not let us know by email within 1 day of delivery. We may not be able to correct the problem with the item. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well.
How do I make Cancellation and Changes to an order I’ve already placed?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled
How do I make sure I Order The Right Size?
Each of our products has its own unique size chart. You can find the size chart
in the images to the left of the description or just below the description.
And see our full Sizing Chart Here
Find your correct Shoe Size Chart
How do I Contact your company if my question isn’t answered here?
Please Contact Us at the following email contacts according to your inquiries:
Mail Us At: 2ShopTrendy.com P.O. Box 746 Fayetteville, GA. 30314